my screen is locked on the question that pops up about allowing my device to access photos and videos. I had my phone plugged into my computer, but this was all.
iPhone XS Max, iOS 13
Hello grimmme,
Thank you for using Apple Support Communities.
We see that your iPhone screen is frozen on the screen to allow access to photos and videos and are unable to do anything. We would recommend taking a look at the following support article for a frozen iPhone:
If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support
Best regards.
Hello grimmme,
Thank you for using Apple Support Communities.
We see that your iPhone screen is frozen on the screen to allow access to photos and videos and are unable to do anything. We would recommend taking a look at the following support article for a frozen iPhone:
If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support
Best regards.
my iPhone is asking if I allow a device to access photos and videos. This question is frozen on the screen and it doesn't allow me to access the screen for anything else.
