You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

yahirsalazar Author

Level 1

4 points

Activation lock

My mom forgot her Apple ID/ iCloud and password she removed the SIM card because someone tried helping her, but is there anyway I can unlock my phone or rest it like a new one ?

Posted on Sep 25, 2020 4:28 PM

Top-ranking reply

Chris0107

Level 9

51,929 points

Posted on Sep 25, 2020 4:30 PM

If the device is activation locked, you'll need to figure out those credentials

If you forgot your Apple ID - Apple Support

If you forgot your Apple ID password - Apple Support

View in context

Activation lock

Similar questions