"You don't have permission to purchase subscriptions on this iPhone Apple News+"

Question:


Q:

Permission Denied. You don't have permission to purchase subscriptions on this iPhone. Apple news plus.


Apple News+ is now available in the UK but I’m getting this error when trying to purchase.


[Re-Titled by Moderator]

iPhone X, iOS 13

Posted on Sep 26, 2020 12:06 AM

Reply
3 replies

Oct 2, 2020 2:31 PM in response to Tinkywinky100

Hello Tinkywinky100,



Thanks for that info and for choosing the Apple Support Communities. If we understand correctly, you are unable to get an Apple News+ subscription on your iPhone. First, Make sure your iPhone is up to date, as the updates contain stability fixes that can resolve issues like yours, as well as important security updates to keep your iPhone safe.



Update the iOS software on your iPhone, iPad, or iPod touch



Next, see if you have any profiles on your iPhone that could be blocking this:



Install or remove configuration profiles on iPhone



Cheers!

Oct 6, 2020 7:37 AM in response to Tinkywinky100

Thanks for replying, Tinkywinky100, and that additional info, it really helps! At this point, we would like you to reinstall iOS on your iPhone; this will help us isolate the situation further. Reinstalling iOS should not affect any of your data, but it is always a best practice to make sure you have a current backup in either iTunes or iCloud.



How to back up your iPhone, iPad, and iPod touch

Transfer photos and videos from your iPhone, iPad, or iPod touch


Once you have a current backup, follow the steps from the "If your device turns on but gets stuck during start up" section in this article:


If your iPhone, iPad, or iPod touch won't turn on or is frozen


Use the “Update” option and not “Restore” and these steps will reinstall iOS. Keep in mind that these steps were written for a different issue, but they will still help us isolate the situation further.



Have a great day and thanks for using the Apple Support Communities!

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