User profile for user: ender208
ender208 Author
User level: Level 1
4 points

Beats Solo 2 wireless automatically turning off problem

Hello guys, my beats solo 2 wireless is experiencing a minor problem. It’s just when I turn it on, it turns on for a bit then automatically turn itself off and I can’t connect it to my phone. I want to know what should I do to solve this problem.


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Posted on Sep 26, 2020 8:19 AM

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User profile for user: mattia245
mattia245
User level: Level 4
996 points

Sep 26, 2020 9:05 AM in response to ender208

Hi,

some question to understand...

  • Have you already tried a second pair of headphone? Just to understand if the problem are the headphone or the iPhone...

Look at this article for further information

--- > https://support.apple.com/en-gb/HT203026

  • Have you checked if the bluetooth signal is experimenting some interference?

Look at this article for further information

--- > https://support.apple.com/en-gb/HT201542

  • The headphones might lose their connection more often with streaming audio than with content that is stored on the device.

Try the test that is suggested in this article (Improve your Bluetooth connection)

--- > https://support.apple.com/en-gb/HT209369

  • Have you already tried to unpair/pair the headphones?

Look at this article for further information

--- > https://support.apple.com/en-gb/HT209369


If your headphones continue to disconnect, contact Apple Support.


Let me know if you solve it...






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Beats Solo 2 wireless automatically turning off problem

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