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General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.

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Air pods muffled while on the phone

When Im on the phone I can hear the other person but they can’t hear me they say I sound muffled.What do i do I’ve already rest my AirPods pods.

Posted on Sep 26, 2020 6:20 PM

Reply
1 reply

Oct 3, 2020 3:39 PM in response to Tia2905

Hi Tia2905,


Thanks for reaching out to Apple Support Communities. It sounds like you're having an issue with your AirPods microphone quality during calls. We're happy to help. Does this occur on Wi-Fi calls, cellular data or both?


Take a look the following article on how to clean your AirPods with these steps: How to clean your AirPods and EarPods


We also recommend the steps here: If the sound from your wireless headphones cuts out or is distorted


We hope the information helps.


Cheers!

Air pods muffled while on the phone

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