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MO091 Author

Level 1

93 points

iPhone randomly has a black screen with a loading sign then takes me to the Lock Screen

I have a IPhone 11 and just recently updated to IOS 14.0.1 and now randomly my phone screen goes black and for a couple of seconds a loading swirl pops up then it sends me to my Lock Screen and the loading screen does not display the Apple logo on it.

iPhone 11, iOS 14

Posted on Sep 26, 2020 6:32 PM

Top-ranking reply

raina_b22

Community Specialist

Posted on Oct 3, 2020 1:41 PM

Hello MO091,

We understand that your iPhone randomly goes black, followed by the spinning gear before the load screen. Is this correct? You’re in the right place, we’d be glad to assist in seeking a solution.

Start by following the steps here: If your iOS or iPadOS device restarts or displays the Apple logo or a spinning gear unexpectedly

Let us know if that helps.

Have a great day.

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iPhone randomly has a black screen with a loading sign then takes me to the Lock Screen

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