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Level 1

4 points

The gift card certificate or Prepaid card code you entered has not been properly activated

iPhone 11, 13

Posted on Sep 26, 2020 10:56 PM

Top-ranking reply

Level 10

684,705 points

Posted on Sep 27, 2020 9:18 AM

As the message shows, contact iTunes Support for assistance. See the Apple Support articles below for contact information.

If necessary, try Twitter

https://twitter.com/AppleSupport. People have posted it may take an hour or more to get a response.

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