Level 1

14 points

macOS 10.15.7 very unstable, constantly freezing and restarting automatically

Hello, I have been with my iMac 5K 27" Late 2014 for several years. Until recently it has always been perfect. From a version of Catalina that I cannot determine because I do not remember and I would be giving inaccurate information, the system began to show kernels panics and restarting automatically (maybe 1 time per hour). Reading the error messages they seemed random and from very different sources. I sent all of them to Apple.

With the 10.15.7 update the system continues to be very unstable, the computer almost unusable, every 45 minutes it restarts automatically but now the screen freezes and it restarts after about 6 seconds, without showing any kernel panic.

I don't have plugged any kind of accessory hardware (I have retired my audio interface), all installed software is legal. A few days ago I formatted the entire system but I still have the same problems mentioned.

This computer before Catalina was perfect, now it is a ruin 😞.

iMac with Retina 5K display, macOS 10.15

Posted on Sep 27, 2020 3:46 AM

Top-ranking reply

daily-user

Level 1

4 points

Posted on Apr 23, 2021 7:12 AM

The computer I was referring to is a company owned device. After looking at the logs they determined the culprit to be Google Drive. I deleted Google Drive and all is well again.

The next day I found my computer (lid down and presumably asleep) to be oddly warm. I checked the Activity Monitor and found GoogleSoftwareUpdate continually running and "Not Responding". I deleted all locally installed Google Docs Apps and GoogleSoftwareUpdate.app.

I concluded is was best to remove everything related to Google (Chrome/Chromium excepted).

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28 replies

Apr 15, 2021 4:00 PM in response to Andreu87

I am also having this problem. Started happening this week. Crashes twice a day now.

Do not always get a crash report but this is one of them : panic(cpu 2 caller 0xffffff7f9d7a1a8d): watchdog timeout: no checkins from watchdogd in 99 seconds (3318 total checkins since monitoring last enabled)

Apr 22, 2021 4:52 PM in response to Andreu87

Yep! Same issue here. Roommate and I both have 2012 MBP that both have had these same problems from the moment we updated to 10.15.7. Slow start-ups, constant kernal panics, etc. Nothing turned up on Etrecheck for us both. However, both of our computers are too old to upgrade.

Please help. Is there a way to install a past operating system? Both of our machines are not functional right now.

Sep 27, 2020 11:25 AM in response to Andreu87

I don’t see any obvious issues or bad actors in the report.

Andreu87 Author

Level 1

14 points

Sep 27, 2020 11:47 AM in response to Luis Sequeira1

😞

xeons4

Level 1

4 points

Oct 22, 2020 6:04 PM in response to Andreu87

The problem is with the mac os 10.15.7, I am facing the same issue in my macbook air early 2015.

Dec 14, 2020 11:06 PM in response to Luis Sequeira1

Sorry, It is a corporate machine, It is not possible to share the full report.

ronlap

Level 1

49 points

Feb 26, 2021 10:33 AM in response to Andreu87

10.15.7 supplemental update is very unstable on my 2019 Mac Pro. 50% of the time the Mac boots I get the STOP symbol and have to reboot. Also, cannot boot into diagnostics (D key).

eh2000

Level 1

13 points

Mar 9, 2021 6:10 AM in response to Techie2020

yes - as well as OP problems mine is also 'running hard with fan' - and also now starting to crash without being able to backup to ext HD.

Maybe I need to start a new thread to get answers here?

Andreu87 Author

Level 1

14 points

Sep 27, 2020 10:36 AM in response to Luis Sequeira1

Hi Luís, as I told you, I don't have any additional hardware installed on the computer (I upgraded the RAM 3 or 4 years ago, without any kind of issue), and if I had something broken on the motherboard or similar, I understand that with previous versions of the operating system I would have had similar problems. And until Catalina was updated, I never had a kernel panic, so I don't think it's a hardware problem.

Regarding the software, as I have also told you, 1 week ago I did a clean installation from 0. Then I installed the Adobe Creative Suite, Rekordbox and several apps from the App Store.

Here's EtreCheck report:

EtreCheck version: 5.6.1 (5217)

Report generated: 2020-09-27 19:17:26

Download EtreCheck from https://etrecheck.com

Runtime: 1:48

Performance: Excellent

Sandbox: Enabled

Full drive access: Disabled

Problem: Computer is restarting

Major Issues:

Anything that appears on this list needs immediate attention.

No Time Machine backup - Time Machine backup not found.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.

Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.

Limited drive access - More information may be available with Full Drive Access.

Kernel extensions present - This computer has kernel extensions that may not work in the future.

Hardware Information:

iMac (Retina 5K, 27-inch, 2014 - 2015)

iMac Model: iMac15,1

3,5 GHz Quad-Core Intel Core i5 (i5-4690) CPU: 4-core

16 RAM - Upgradeable

BANK 0/DIMM0 - 4 GB DDR3 1600

BANK 1/DIMM0 - 4 GB DDR3 1600

BANK 0/DIMM1 - 8 GB DDR3 1600

BANK 1/DIMM1 - Empty

Video Information:

AMD Radeon R9 M290X - VRAM: 2 GB

iMac (built-in) 5120 x 2880

Drives:

disk0 - APPLE SSD SM0128G 121.33 GB (Solid State - TRIM: Yes)

Internal PCI 5.0 GT/s x2 Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 [APFS Fusion Drive] 121.12 GB

disk2 [APFS Virtual drive] 1.12 TB (Shared by 5 volumes)

disk2s1 - M******************s (APFS) [APFS Virtual drive] (Shared - 240.38 GB used)

disk2s2 - Preboot (APFS) [APFS Preboot] (Shared)

disk2s3 - Recovery (APFS) [Recovery] (Shared)

disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)

disk2s5 - Macintosh HD (APFS) (Shared - 11.23 GB used)

disk1 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM)

Internal SATA 3 Gigabit Serial ATA

disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk1s2 [APFS Fusion Drive] 1000.00 GB

disk2 [APFS Virtual drive] 1.12 TB (Shared by 5 volumes)

disk2s1 - M******************s (APFS) [APFS Virtual drive] (Shared - 240.38 GB used)

disk2s2 - Preboot (APFS) [APFS Preboot] (Shared)

disk2s3 - Recovery (APFS) [Recovery] (Shared)

disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)

disk2s5 - Macintosh HD (APFS) (Shared - 11.23 GB used)

Mounted Volumes:

disk2s1 - M******************s [APFS Virtual drive]

1.12 TB (Shared - 240.38 GB used, 927.86 GB available, 857.91 GB free)

APFS

Mount point: /System/Volumes/Data

disk2s4 - VM [APFS VM]

1.12 TB (Shared - 2.15 GB used, 857.91 GB free)

APFS

Mount point: /private/var/vm

disk2s5 - Macintosh HD

1.12 TB (Shared - 11.23 GB used, 927.86 GB available, 857.91 GB free)

APFS

Mount point: /

Read-only: Yes

Network:

Interface en0: Ethernet

Interface en4: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

System Software:

macOS Catalina 10.15.7 (19H2)

Time since boot: Less than an hour

Configuration Files:

/etc/hosts - Count: 1

Notifications:

Notifications not available without Full Drive Access.

Security:

Gatekeeper: Enabled

System Integrity Protection: Enabled

Antivirus software: Apple

Unsigned Files:

Launchd: ~/Library/LaunchAgents/com.google.keystone.agent.plist

Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded

Details: Exact match found in the legitimate list - probably OK

Launchd: ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist

Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost

Details: Exact match found in the legitimate list - probably OK

Andreu87 Author

Level 1

14 points

Sep 27, 2020 10:37 AM in response to Luis Sequeira1

Apps: 5

Kernel Extensions:

/Library/Application Support/Logitech.localized/Logitech Options.localized

LogiMgrDriver.kext (8.30.1 - SDK 10.13)

/Library/Extensions

RDUSB019EDev.kext (1.0.3 - SDK 10.14)

System Launch Agents:

[Not Loaded] 17 Apple tasks

[Loaded] 178 Apple tasks

[Running] 118 Apple tasks

System Launch Daemons:

[Not Loaded] 35 Apple tasks

[Loaded] 184 Apple tasks

[Running] 119 Apple tasks

Launch Agents:

[Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2020-09-22)

[Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2020-09-15)

[Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-09-15)

[Loaded] com.adobe.ccxprocess.plist (Apple - installed 2020-09-22)

[Running] com.logitech.manager.daemon.plist (Logitech Inc. - installed 2020-09-08)

Launch Daemons:

[Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2020-09-22)

[Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-09-15)

[Loaded] de.appsolute.mampprohelper.plist (MAMP GmbH - installed 2020-09-15)

[Not Loaded] jp.co.roland.RDUSB019ESetupd.plist (Roland Corporation - installed 2020-09-19)

User Launch Agents:

[Loaded] com.google.keystone.agent.plist (? 0 - installed 2020-09-15)

[Loaded] com.google.keystone.xpcservice.plist (? 0 - installed 2020-09-15)

User Login Items:

[Not Loaded] Ampado Login Helper (App Store - installed 2020-09-14)

Modern Login Item

/Applications/Ampado.app/Contents/Library/LoginItems/Ampado Login Helper.app

[Not Loaded] CodeBar (App Store - installed 2020-09-15)

Modern Login Item

/Applications/CodeBox.app/Contents/Library/LoginItems/CodeBar.app

[Not Loaded] ColorWellHelper (App Store - installed 2020-09-15)

Modern Login Item

/Applications/ColorWell.app/Contents/Library/LoginItems/ColorWellHelper.app

[Not Loaded] Folx Schedule Helper (ELTIMA LLC - installed 2020-08-04)

Modern Login Item

/Applications/Folx.app/Contents/Library/LoginItems/FolxScheduleHelper.app

[Loaded] LoginHelper (App Store - installed 2020-09-14)

Modern Login Item

/Applications/Owly.app/Contents/Library/LoginItems/LoginHelper.app

[Not Loaded] LaunchAtLoginHelperApp (App Store - installed 2020-09-15)

Modern Login Item

/Applications/PasswordsApp.app/Contents/Library/LoginItems/LaunchAtLoginHelperApp.app

[Not Loaded] recessLoader (App Store - installed 2020-09-14)

Modern Login Item

/Applications/Recess.app/Contents/Library/LoginItems/recessLoader.app

[Not Loaded] Skitch Helper (App Store - installed 2020-09-15)

Modern Login Item

/Applications/Skitch.app/Contents/Library/LoginItems/J8RPQ294UB.com.skitch.SkitchHelper.app

[Not Loaded] StartUpHelper (Spotify - installed 2020-09-01)

Modern Login Item

/Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app

[Not Loaded] WhatsApp Login Helper (App Store - installed 2020-09-19)

Modern Login Item

/Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app

Internet Plug-ins:

AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2020-09-22)

User Internet Plug-ins:

User Internet Plug-ins need Full Drive Access

User Audio Plug-ins:

User Audio Plug-ins need Full Drive Access

User iTunes Plug-ins:

User iTunes Plug-ins need Full Drive Access

Safari Extensions:

Folx (ELTIMA LLC - installed 2020-08-04)

iTubeDownloader (Ysanna John - installed 2020-08-07)

3rd Party Preference Panes:

TD-25 (Roland Corporation - installed 2019-09-05)

Backup:

Time Machine Not Configured!

Performance:

System Load: 2.57 (1 min ago) 3.00 (5 min ago) 1.92 (15 min ago)

Nominal I/O speed: 10.18 MB/s

File system: 22.17 seconds

Write speed: 532 MB/s

Read speed: 676 MB/s

CPU Usage Snapshot:

Type Overall

System: 3 %

User: 3 %

Idle: 94 %

Top Processes Snapshot by CPU:

Process (count) CPU (Source - Location)

Other processes 14.57 % (?)

EtreCheck 8.95 % (App Store)

LogiMgrDaemon 0.28 % (Logitech Inc.)

Core Sync 0.21 % (Adobe Inc.)

sharingd 0.12 % (Apple)

Top Processes Snapshot by Memory:

Process (count) RAM usage (Source - Location)

EtreCheck 559 MB (App Store)

Dock 96 MB (Apple)

accountsd 78 MB (Apple)

Creative Cloud 64 MB (Adobe Inc.)

CCLibrary 64 MB (Adobe Systems, Inc.)

Top Processes Snapshot by Network Use:

Process (count) Input / Output (Source - Location)

Other processes 135 KB / 83 KB (?)

rapportd 22 KB / 3 KB (Apple)

spindump_agent 0 B / 0 B (Apple)

backgroundtaskmanagementagent 0 B / 0 B (Apple)

UsageTrackingAgent 0 B / 0 B (Apple)

Virtual Memory Information:

Physical RAM: 16 GB

Free RAM: 7.58 GB

Used RAM: 4.32 GB

Cached files: 4.10 GB

Available RAM: 11.68 GB

Swap Used: 0 B

pshill84

Level 1

56 points

Nov 19, 2020 8:12 AM in response to Gregory Kane

Had my first kernel panic / reboot on 10.15.7 last night, and then again just now. Last night all that was running was Apple Music. This morning, Word, Preview, and FixMyMac (which had just run a malware scan).

Anyone know how to fix this if it continues?

Panic log from last night is below. No idea what it means, but I'd sure like it to stop. Since I'm on a mid-2014 MBP, I'm waiting for a 11.1 or 11.2 before updating to Big Sur to avoid the bricking problem, which sounds worse than kernel panics.

/Library/Logs/DiagnosticReports/.contents.panic

Dec 2, 2020 11:35 PM in response to pshill84

Last week I had problems with Affinity Photo getting the spinning beachball while trying to open a file, any. file. This week the same happened with Affinity Designer. A restart seem to fix things temporarily.

Tonight, I was working in Apple Music. I had added music, created an album, and was trying to edit individual songs. On Get Info, I got the spinning beachball. Music is still Not Responding after about fifteen minutes.

Dec 15, 2020 2:46 AM in response to AmitDhiman

I understand. Usually problems boil down to something that was installed before (sometimes way before) the upgrade.

You should probably do a backup and a clean install.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

macOS 10.15.7 very unstable, constantly freezing and restarting automatically