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User profile for user: Fossan1201
Fossan1201 Author
User level: Level 1
8 points

Poor connection iPhone 11

I upgraded my phone about 3-4 months ago from an iPhone 7 to iPhone 11 and I have noticed a bad change in numerous connections. The first thing I noticed is that my WiFi signal at my home doesn’t stretch as far anymore and I can’t go outside and stay connected with a decent connection. Not a huge deal so I just turn off WiFi until I go back inside but I feel like I should have to do that. I am only 100 feet (with walls) from my router.


The second connection issue (which is way worse than first) I have noticed is that sometimes safari browser takes FOREVER to load and it says I have full bars plus LTE service and I’m in the middle of a good area. Often times it takes so long to load that it times out and doesn’t work- does the same thing for some apps like Facebook and YouTube videos.


Why would the connection get worse from a 7 to an 11? Makes no sense to me.. please help!


I purchased the apple care warranty but I feel like this may be a hardware issue.

iPhone 11, iOS 14

Posted on Sep 27, 2020 6:37 PM

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3 replies
User profile for user: i_rina
i_rina
User level: Community Specialist

Oct 4, 2020 1:30 PM in response to Fossan1201

Hi Fossan1201,


Congrats on your new iPhone! We understand you're experiencing multiple issues with your upgrade to an iPhone 11:

  1. lessened Wi-Fi signal strength
  2. Safari slow to load over LTE, plus additional apps


First let's check our Wi-Fi assist feature in Settings > Wi-Fi to ensure it's set up the same as your older device, so the behavior can be the same as you expect:


About Wi-Fi Assist


Next, try the following:


If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network


Feel free to keep us updated and have a good one.

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User profile for user: ryane77
ryane77
User level: Community Specialist

Oct 5, 2020 6:56 AM in response to Fossan1201

Hi Fossan1201,


Thanks for clarifying. In addition to the steps mentioned previously, add the troubleshooting steps below, then test out the connection speed in various environments:


Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch


Use this link to close and clear your open tabs in Safari:


Use tabs in Safari on iPhone


It's important to know if this occurs over Cellular Data as well as other Wi-Fi networks. Separately test when Bluetooth is turned off, then with LTE turned off, and lastly, try turning off Private Address in Settings > Wi-Fi > "i" (information button).


Let us know if there's improvement for either.


Take care.

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Poor connection iPhone 11

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