How to remove a virus from my iPhone?

Ok so I got the message hay your iPhone has 39 virus get this app to get it fixed so I did not know about that message that if you download the app you will get the virus from the app and your phone never had a virus in the first place but me that was scared at the time got the app and I’m done for idk how to get the virus off my phone if you know how to get the virus off my phone plz tell me oh and sorry about the grammar


[Re-Titled by Moderator]

Posted on Sep 28, 2020 7:55 AM

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Posted on Sep 28, 2020 8:00 AM

You didn’t get a virus by downloading the app unless you downloaded it from a website and not from the app store.


If you downloaded it from the app store please post what app it was so Apple can action it. Also delete the app, and cancel any subscriptions that were related—>See or cancel your subscriptions - Apple Support, then request a refund and give FRAUD as the reason—>Request a refund for apps or content that you bought from Apple - Apple Support


If you downloaded it from a website you need to restore your phone to factory settings—>Restore your iPhone, iPad, or iPod to factory settings - Apple Support


In either case go to Settings/General and scroll to the bottom. If you see an entry for Profiles (just below VPN) open it, tap on the profile and delete it, then restart your phone.



3 replies
Question marked as Top-ranking reply

Sep 28, 2020 8:00 AM in response to Mattevjjf

You didn’t get a virus by downloading the app unless you downloaded it from a website and not from the app store.


If you downloaded it from the app store please post what app it was so Apple can action it. Also delete the app, and cancel any subscriptions that were related—>See or cancel your subscriptions - Apple Support, then request a refund and give FRAUD as the reason—>Request a refund for apps or content that you bought from Apple - Apple Support


If you downloaded it from a website you need to restore your phone to factory settings—>Restore your iPhone, iPad, or iPod to factory settings - Apple Support


In either case go to Settings/General and scroll to the bottom. If you see an entry for Profiles (just below VPN) open it, tap on the profile and delete it, then restart your phone.



Sep 28, 2020 7:57 AM in response to Mattevjjf

iOS / iPadOS devices cannot be hacked or infected with Virus / Malware / Spyware if it is updated to latest iOS/iPadOS, unless you have intentionally downloaded spurious softwares or unauthorised apps directly from internet and installed on your device or/and have Jail Broken. 


It (Hacking) also depends on how careful are you in sharing sensitive and valuable informations of your iPhone such as Passcode, Password etc with your friends and family members.


Be careful when sharing the device's sensitive and valuable informations with friends and family members.


Thumb Rules:

  1. Enable  Guided Access before handing over an iPhone to kids
  2. Don't share Apple IDs
  3. Don't Jail Break
  4. Don't share sensitive informations pertaining to your device and payment methods
  5. Beware of Phishing


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How to remove a virus from my iPhone?

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