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I filled a claim for a refund, what is the status of that claim?

Posted on Sep 28, 2020 9:34 AM

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Question marked as Top-ranking reply

Posted on Sep 28, 2020 2:29 PM

See this:

How long refunds from the App Store or other Apple services take - Apple Support


When will I find out if my refund is approved?


After you request a refund, you'll receive an update within 48 hours. You can sign in to 

reportaproblem.apple.com to check the status of your refund request. You may lose access to refunded items.


When will I get the money back?


If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:


Store credit – It might take up to 48 hours to see the refund in your Apple ID balance.  


Mobile phone billing – It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.


All other payment methods – It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.


Good luck!

1 reply
Question marked as Top-ranking reply

Sep 28, 2020 2:29 PM in response to Rosemgomez

See this:

How long refunds from the App Store or other Apple services take - Apple Support


When will I find out if my refund is approved?


After you request a refund, you'll receive an update within 48 hours. You can sign in to 

reportaproblem.apple.com to check the status of your refund request. You may lose access to refunded items.


When will I get the money back?


If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:


Store credit – It might take up to 48 hours to see the refund in your Apple ID balance.  


Mobile phone billing – It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.


All other payment methods – It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.


Good luck!

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