How do I check status of a claim

From the article below.

After you request a refund, you'll receive an update within 48 hours. You can sign in to reportaproblem.apple.com to check the status of your refund request.

You may lose access to refunded items.

How long refunds from the App Store or other Apple services take

This is not what it says in the reply email!! Fix it FFS!!

Dear "frustrated",

There’s been an update on your refund request for one or more items on your account.

To review, visit Report a Problem. After logging in, click “Check Status of Claims” near the top of the page.

Regards,

Apple Support