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Any time I try to take a screenshot of my texts or anything on my phone it’s dark

iPhone XS Max, iOS 14

Posted on Sep 28, 2020 1:34 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 5, 2020 8:40 AM

Hello, TracieHuggins!


Thanks for reaching out to the Apple Support Communities! It sounds like you have an issue with your screenshots being too dark. Do you have the same issue when you disable auto-brightness? Check out this article to Adjust the brightness on your iPhone, iPad, or iPod touch:


"About brightness levels

iOS devices use an ambient light sensor to adjust brightness levels based on the light conditions around you. The sensor lowers brightness in dark locations and raises brightness in light locations. The auto-brightness feature is on by default.

When auto-brightness is on, you'll notice that the brightness slider on your device moves according to changing light conditions.

You can turn auto-brightness on or off in Settings > Accessibility > Display & Text Size."


Once you have disabled auto-brightness, Restart your iPhone and test it again.


Also, check out this article to Update your iPhone, iPad, or iPod touch and be sure you're running the latest software version.


Does this happen with other pictures you take with your device or only with screenshots?

When you send the screenshots to someone, do they appear to be dark for them as well?

Does this happen with screenshots on all apps or a specific app?


We look forward to hearing back from you and take care!

1 reply
Question marked as Top-ranking reply

Oct 5, 2020 8:40 AM in response to TracieHuggins

Hello, TracieHuggins!


Thanks for reaching out to the Apple Support Communities! It sounds like you have an issue with your screenshots being too dark. Do you have the same issue when you disable auto-brightness? Check out this article to Adjust the brightness on your iPhone, iPad, or iPod touch:


"About brightness levels

iOS devices use an ambient light sensor to adjust brightness levels based on the light conditions around you. The sensor lowers brightness in dark locations and raises brightness in light locations. The auto-brightness feature is on by default.

When auto-brightness is on, you'll notice that the brightness slider on your device moves according to changing light conditions.

You can turn auto-brightness on or off in Settings > Accessibility > Display & Text Size."


Once you have disabled auto-brightness, Restart your iPhone and test it again.


Also, check out this article to Update your iPhone, iPad, or iPod touch and be sure you're running the latest software version.


Does this happen with other pictures you take with your device or only with screenshots?

When you send the screenshots to someone, do they appear to be dark for them as well?

Does this happen with screenshots on all apps or a specific app?


We look forward to hearing back from you and take care!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

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