Lost/Stolen Iphone

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Level 1

8 points

Lost/Stolen Iphone

my iPhone 11 pro max was stolen, and i have not wiped it out because some items did not sync into my icloud? what are my options? I still have data and voice calling active in hopes it would be turned on and the items will "magically" sync into icloud; sound is still pending because obviously it was turned off, ive marked it as lost, and my last backup is from the day it was stolen BUT only two pictures came in AFTER that backup, the other 300 items (more or less), did not make it. I had enough storage and my service was pretty good. What happened is a mystery? Help

iPhone 11 Pro Max, iOS 13

Posted on Sep 28, 2020 9:00 PM

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Answer 1

Top-ranking reply

ckuan

Level 10

120,788 points

Sep 28, 2020 9:03 PM in response to CarlaCMot

Read here => If your iPhone, iPad, or iPod touch is lost or stolen - Apple Support

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Answer 2

ckuan

Level 10

120,788 points

Sep 28, 2020 10:04 PM in response to CarlaCMot

My items?

Apps can be re-download from your purchased list
If you use iCloud for Contacts, Calendars, Reminders,.... they will auto sync when sign in with the same Apple ID
Other content can be restore from backup if you have

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Answer 3

CarlaCMot Author

Level 1

8 points

Sep 28, 2020 10:46 PM in response to ckuan

My backup has an issue. It backed up sept.15 2:28am. WA state time. That same day I used my phone and automatic backup is always on. The iphone has the option sync automatically incurring extra charges if any. Regardless of all this no one has been able to pin point what excatly happened what failed, where is the rest of my missing items? Why didn’t it sync. The missing device is needed for those answers. 🤯Backups does not hold a report on the app? Possibly until 2:28 am but why did two items sync AFTER the backup. :( I want my photos!!!! Has anyone been able to pull out “items” from their missing device with an app. Ive tried everything, Apple even suggested to use an older backup to see if it would restore from them, it made no sense to me at all. I still did it anyways and nothing.

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Answer 4

CarlaCMot Author

Level 1

8 points

Sep 28, 2020 11:32 PM in response to ckuan

That’s unfair to me as user/client. How convenient a technical issue and a robbery all together. Where is the benefit of at least knowing what my device was doing. Surely a backup may hold that answer but that goes way over my head. (i can only assume)

I honestly don't see the difference in wiping the device or not, if the device has been destroyed that means its all lost. I just see hopeless pending information regarding the phone on my end.

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Answer 5

CarlaCMot Author

Level 1

8 points

Sep 28, 2020 9:10 PM in response to ckuan

I’m kind off thinking outside the box if that makes any sense. I’ve gone over those steps and believe I’ve completed them all or at least gone the opposite way in some steps. Thank you though.

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