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Sound not working in photos

Sound is working on my phone yet when I play videos from my photos the sound doesn’t work for the last few days

iPhone 11

Posted on Sep 29, 2020 12:06 AM

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Posted on Sep 29, 2020 12:34 AM

A few days ago and it's the old videos too that use to have sound. If I send them to WhatsApp they have sound from there


5 replies

Sep 29, 2020 12:39 AM in response to JoannePhoenix

Hi Joanne,


Photos app work flawlessly and since you speakers are working I doubt there is any hardware problem.


The sound is mute by default on the photos app for videos. Please tap on the volume button at the bottom when a video is playing or push the volume up button. This will enable the sound for a video under photos app.

Let me know if it helps.


Thanks,

Divy.



Sound not working in photos

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