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Sound not working in photos

Sound is working on my phone yet when I play videos from my photos the sound doesn’t work for the last few days

iPhone 11

Posted on Sep 29, 2020 12:06 AM

Top-ranking reply

divyansh777

Level 1

41 points

Posted on Sep 29, 2020 12:39 AM

Hi Joanne,

Photos app work flawlessly and since you speakers are working I doubt there is any hardware problem.

The sound is mute by default on the photos app for videos. Please tap on the volume button at the bottom when a video is playing or push the volume up button. This will enable the sound for a video under photos app.

Let me know if it helps.

Thanks,

Divy.

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5 replies

Top-ranking reply

divyansh777

Level 1

41 points

Sep 29, 2020 12:39 AM in response to JoannePhoenix

Hi Joanne,

Photos app work flawlessly and since you speakers are working I doubt there is any hardware problem.

Let me know if it helps.

Thanks,

Divy.

Sep 29, 2020 12:42 AM in response to divyansh777

That's worked thank you. I hadn't noticed the mute button at the bottom of the video

Sep 29, 2020 12:11 AM in response to JoannePhoenix

Hmmm when did you noticed that this happened? Does this only happens to recent photos or even the old files?

Sep 29, 2020 12:34 AM in response to Pactricia666

A few days ago and it's the old videos too that use to have sound. If I send them to WhatsApp they have sound from there

Sep 29, 2020 3:09 AM in response to JoannePhoenix

You are most welcome. Have a good day.

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Sound not working in photos