Imac 10.15.6 2012 model -grey screen after waking from sleep mode

Question

Level 1

5 points

Imac 10.15.6 2012 model -grey screen after waking from sleep mode

My iMac has started acting weird.

I know its old, but it's been running really well.

I currently am running Catalina 10.15.6.

When waking it from sleep mode...the screen goes grey,then white bars run along the bottom of the screen.The mouse gets frozen.When I attempt to unlock the screen with the passcode, the screen goes blank then eventually starts up.This usually takes a few minutes.

What would be the cause of this?

It has memory for 4 slots and currently has 2x 4 GB being used.If I upgrade the memory slots will this make it run faster?

iMac 27″, macOS 10.15

Posted on Sep 29, 2020 2:53 AM

Reply

Answer 1

Top-ranking reply

BDAqua

Level 10

245,189 points

Sep 29, 2020 10:53 AM in response to flyinghostie

More RAM should really help, but...

I think we can figure it out if you can submit an etrecheck report...

EtreCheck is a FREE simple little diagnostic tool to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac. It will not display any personal info.

https://www.etrecheck.com/

Pastebin is a good place to paste the whole report if you capture the URL while there…

https://pastebin.com/

Whew, they've changed pastebin & made it harder, but after pasting in, click Create new paste button, then Embed button, then copy the URL...

The important part is...

https://pastebin.com/embed_js/KuvnghqA

Workable but harder for me to work with...the Note tool on the bottom of this editor's toolbar, as shown in the image, to copy and paste the output from EtreCheck. In a Reply before you click post, look for this to add longer texts...

Reply

Imac 10.15.6 2012 model -grey screen after waking from sleep mode

Similar questions