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Halcyon315 Author

Level 1

12 points

HDCP

I rented a movie on Apple TV app on my Mac laptop (updated to macOS Catalina 10.15.7) but am not able to play it. My display is not HDCP compatible?

Can you help?

MacBook, macOS 10.15

Posted on Sep 29, 2020 7:40 AM

Top-ranking reply

TheLittles

Level 10

195,539 points

Posted on Sep 29, 2020 12:28 PM

Halcyon315 Said:

"Thanks for the response. I downloaded to my MacBook laptop and tried viewing on the laptop. I external monitors or airplay is being used. I’ve never had the problem before so I assume it’s an error with the rental and/or download."

-------

Contact Apple Support:

Request a new download.

Apple Support Contact Info:

Contact Us - Choose Locations
USA: 1(800)MY-APPLE
Proceed from there as Necessary

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3 replies

Top-ranking reply

TheLittles

Level 10

195,539 points

Sep 29, 2020 12:28 PM in response to Halcyon315

Halcyon315 Said:

-------

Contact Apple Support:

Request a new download.

Apple Support Contact Info:

Contact Us - Choose Locations
USA: 1(800)MY-APPLE
Proceed from there as Necessary

Sep 29, 2020 11:25 AM in response to Halcyon315

If you play the iTunes Store movie on the notebook screen, then that should be HDCP compliant.

If you have the movie on an external screen, then that can introduce a non-HDCP compliant component (HDMI or otherwise).

You may want to de-activate screen mirroring software and hardware, screen sharing software, remote access software, etc.

If none of these applies, then the message itself may be in error.

Halcyon315 Author

Level 1

12 points

Sep 29, 2020 12:20 PM in response to Urquhart1244

Thanks for the response. I downloaded to my MacBook laptop and tried viewing on the laptop. I external monitors or airplay is being used. I’ve never had the problem before so I assume it’s an error with the rental and/or download.

HDCP