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Refund approved and then credit note received but no money back

I paid for three subscriptions b accident (thanks to companies not making it clear what I was purchasing) I then requested a refund from Apple as I paid through my apps account. The refunds have been approved and i received another email to say - Apple invoice- credit note- but the money has not been returned to my account.


What does the 'credit note' mean and how do i get the funds put back into my account?


Does this take a while or is it instant after the credit note has been issued?


I don't want apple credit as I do not use the products enough- just the refund...

iPhone 8

Posted on Sep 30, 2020 2:10 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 6, 2020 10:34 AM

Hi Eharper1437,


We see you have some questions about a refund, and we'd be happy to help review that with you.


Your refund is applied based on the payment method used. You can some further details about that here: How long refunds from the App Store or other Apple services take


If you have further questions about this, please reach out to our billing team here: Get Support


All the best.

1 reply
Question marked as Top-ranking reply

Oct 6, 2020 10:34 AM in response to Eharper1437

Hi Eharper1437,


We see you have some questions about a refund, and we'd be happy to help review that with you.


Your refund is applied based on the payment method used. You can some further details about that here: How long refunds from the App Store or other Apple services take


If you have further questions about this, please reach out to our billing team here: Get Support


All the best.

Refund approved and then credit note received but no money back

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