My macbook showed apple.com/support -2002F

MacBook Pro with Touch Bar

Posted on Sep 30, 2020 8:27 AM

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Question marked as Top-ranking reply

Posted on Sep 30, 2020 8:41 AM

In Internet Recovery, these low negative thousands error messages indicate that your provided Wi-Fi Network is inadequate in some fashion, and cannot be used (for this purpose) in its current state.


Common problems include:

Hidden Network-name

required use of a proxy server to get Internet access

required use of a login page to get Internet access

Use of a login server or certificate to get Internet access

Use of PPPoE in the Mac to get Internet access (typically only applies to DSL)

Use of Fixed IP address rather than good old DHCP

Variance of the time by more than five minutes

Failure of Router to provide workable DNS server addresses, or providing 0.0.0.0 [may produce -2002f]


If you have an Ethernet port, you may in some cases be able to move your Mac close to the Router and connect to the Router using Ethernet.


The higher the number, the more obscure the problem.


Also, make certain the Date&Time and Time Zone are correct within 5 minutes.

4 replies
Question marked as Top-ranking reply

Sep 30, 2020 8:41 AM in response to leadynah

In Internet Recovery, these low negative thousands error messages indicate that your provided Wi-Fi Network is inadequate in some fashion, and cannot be used (for this purpose) in its current state.


Common problems include:

Hidden Network-name

required use of a proxy server to get Internet access

required use of a login page to get Internet access

Use of a login server or certificate to get Internet access

Use of PPPoE in the Mac to get Internet access (typically only applies to DSL)

Use of Fixed IP address rather than good old DHCP

Variance of the time by more than five minutes

Failure of Router to provide workable DNS server addresses, or providing 0.0.0.0 [may produce -2002f]


If you have an Ethernet port, you may in some cases be able to move your Mac close to the Router and connect to the Router using Ethernet.


The higher the number, the more obscure the problem.


Also, make certain the Date&Time and Time Zone are correct within 5 minutes.

Sep 30, 2020 9:33 AM in response to leadynah

Failure of Router to provide workable DNS server addresses, or providing 0.0.0.0 [may produce -2002f]


You may just need to supply a workable DNS server address.


Commonly used ones include:

• the ones shown on any other devices you might own, which are likely to be your ISP's DNS servers

• OpenDNS: 208.67.222.222 and 208.67.220.220

• Google DNS: 8.8.8.8 and 8.8.4.4




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My macbook showed apple.com/support -2002F

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