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Apple 2 Pencil Not Working

Hi,


My apple pencil is not working, its paired, and charged but the does is not able to write. I tired unpairing it, nib is tight, turned Bluetooth on and off, and the OS is up to date.


Any ideas?

iPad Pro 11-inch Wi-Fi

Posted on Sep 30, 2020 4:36 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 1, 2020 9:05 AM

Here is one of the better troubleshooting guides for the Apple Pencil that may be helpful in working through common issues. This is applicable to all models of iPad and Apple Pencil:

https://appletoolbox.com/apple-pencil-not-working-heres-our-troubleshooting-guide/



If you have checked through potential issues using the linked troubleshooting guide, then your Apple Pencil may be displaying symptoms of a dead or failing battery - that will not accept or hold any charge.


Assuming that you do not have any other iPad charging issues - verify that the Pencil is recognised:

Settings > General > About


Scroll to the bottom of the page - and you should find an entry for the Pencil. Finding this information suggests that the Pencil electronics are good.


Check the Battery Widget for the charge status of the Pencil. Is it 100%? If not, let it charge; if it is fully charged, disconnect from the iPad. 


When disconnected from iPad, does the Pencil disappear from the Battery Widget - or it’s indicated state of charge suddenly fall? If either of these are true, then the Pencil battery is likely to be dead.


The tiny internal Li-ion battery is susceptible to permanent/irreversible damage through being left discharged for long periods. Even some “new” pencils can exhibit signs of failure out-of-the-box if they are “old stock”. It is essential that if you have an Apple Pencil that you charge it regularly - whether used or not - so as to protect the battery from deep-discharge. A second generation Pencil should always be docked with the iPad when not being used, as doing so will maintain the battery. Do not allow a pencil to remain in low-charge state for any period of time - as the internal battery will fail, rendering the Pencil useless.


If the Pencil Battery has failed, the only remedy is to replace the Pencil. If the battery has failed and your pencil is within its one-year warranty, you should look to having it replaced at an Apple Store.


I hope this information proves to be helpful in both diagnosing and resolving the problem.

1 reply
Question marked as Top-ranking reply

Oct 1, 2020 9:05 AM in response to Uncle James

Here is one of the better troubleshooting guides for the Apple Pencil that may be helpful in working through common issues. This is applicable to all models of iPad and Apple Pencil:

https://appletoolbox.com/apple-pencil-not-working-heres-our-troubleshooting-guide/



If you have checked through potential issues using the linked troubleshooting guide, then your Apple Pencil may be displaying symptoms of a dead or failing battery - that will not accept or hold any charge.


Assuming that you do not have any other iPad charging issues - verify that the Pencil is recognised:

Settings > General > About


Scroll to the bottom of the page - and you should find an entry for the Pencil. Finding this information suggests that the Pencil electronics are good.


Check the Battery Widget for the charge status of the Pencil. Is it 100%? If not, let it charge; if it is fully charged, disconnect from the iPad. 


When disconnected from iPad, does the Pencil disappear from the Battery Widget - or it’s indicated state of charge suddenly fall? If either of these are true, then the Pencil battery is likely to be dead.


The tiny internal Li-ion battery is susceptible to permanent/irreversible damage through being left discharged for long periods. Even some “new” pencils can exhibit signs of failure out-of-the-box if they are “old stock”. It is essential that if you have an Apple Pencil that you charge it regularly - whether used or not - so as to protect the battery from deep-discharge. A second generation Pencil should always be docked with the iPad when not being used, as doing so will maintain the battery. Do not allow a pencil to remain in low-charge state for any period of time - as the internal battery will fail, rendering the Pencil useless.


If the Pencil Battery has failed, the only remedy is to replace the Pencil. If the battery has failed and your pencil is within its one-year warranty, you should look to having it replaced at an Apple Store.


I hope this information proves to be helpful in both diagnosing and resolving the problem.

Apple 2 Pencil Not Working

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