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Why I cannot update my IPad Air2

Why I cannot update my iPad Air 2.

iPad Air 2, iPadOS 13

Posted on Sep 30, 2020 11:44 PM

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Question marked as Top-ranking reply

Posted on Oct 1, 2020 3:20 AM

You provide no details of the nature of the problem, what happens when you try to update, or any errors that you see.


Do you have, or have you previously had, a beta version of iPadOS installed on your iPad? If so, the beta profile must be removed - as otherwise the profile will inhibit installation of production software.


These resources should be helpful in resolving the problem:

https://beta.apple.com/sp/betaprogram/unenroll#ipados

How to uninstall iOS beta software - Apple Support

If you can't update or restore your iPhone, iPad or iPod touch – Apple Support

If you see an error when you update or restore your iPhone, iPad, or iPod - Apple Support

1 reply
Question marked as Top-ranking reply

Oct 1, 2020 3:20 AM in response to nourafromistanbul

You provide no details of the nature of the problem, what happens when you try to update, or any errors that you see.


Do you have, or have you previously had, a beta version of iPadOS installed on your iPad? If so, the beta profile must be removed - as otherwise the profile will inhibit installation of production software.


These resources should be helpful in resolving the problem:

https://beta.apple.com/sp/betaprogram/unenroll#ipados

How to uninstall iOS beta software - Apple Support

If you can't update or restore your iPhone, iPad or iPod touch – Apple Support

If you see an error when you update or restore your iPhone, iPad, or iPod - Apple Support

Why I cannot update my IPad Air2

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