Facetime not working after iOS14 update

Hello and welcome to Apple Support Communities iPrachi,

We see that FaceTime is not working on your iPhone after updating the software on your iPhone. We know that it is important to have your iPhone working properly, and we'd be happy to help.

Take a look at the article below with some troubleshooting steps to help with what you've been experiencing.

If you can't make a FaceTime call on your iPhone, iPad, or iPod touch

If the issue remains, respond back with the answers to the following questions.

• If you restart your iPhone, does the issue remain?
• Do you have a pending update for the WhatsApp app in the App Store?
• Are you using the latest version (14.0.1) of iOS 14?

We look forward to hearing back from you.

Have a great day!

FaceTime stopped working on my iPad Pro after installing iOS 14.2. Can’t accept or make FaceTime calls from iPad. Works ok from my phone which I haven’t upgraded yet. Tried the suggestion in the article in the link above but this didn’t help. My cell phone number doesn’t appear in the list for making and receiving FaceTime calls. This upgrade is the pits. Several apps also stopped working and I’m having issues with the audio on Webex, Zoom, and Teams calls.

Have received IOS update 14.2 but it still has not fixed my FaceTime problem. I presume I’ve covered all necessary but I can’t get the video or audio buttons to unmute. They are greyed out and crossed out. Also I can’t seem to now make a call at all as not able to add my contact number when necessary.

please can you help?

I have updated to iOS 14.2 on my iPad and now find that when I try to FaceTime with a friend on iOS 12, we regularly get connection errors every 5 minutes or so. I borrowed another iPad on using 12 and everything worked fine. Apple - please issue a patch for 14.2.

I also have the same issue. I use iOS12 and when I try to FT someone with iOS14, it takes me back to my home page after 5 minutes, then cuts the call shortly after. I was advised by Apple to reset Network settings and if that doesn't work, I should annoyingly have to reset my phone! Resetting network settings didn't work for me. :(

I hope Apple read these comments and fix this bug because it's extremely frustrating to have to reset my phone! I hope resetting your network settings work for you...

After updating my newer ipad to iOS 14.2 I can no longer have FaceTime with older iPads with iOS 12. My older ipad can succeed with older iPads and the newer ipad can succeed with newer iPads. what’s with this? Will APPLE have some sort of patch to fix this

My mother-in-law, who is 94 and in a care home, has an Ipad Air on ios 12.5 and Facetime is our only way of communicating with her. When using either my wife's or my iPad (both on os 14.5), the call disconnects at exactly 8 mins each time. However, both my daughters and my brother-in-law who are all on iPads with ios 12 do not have the problem. I have totally reset all three of my, my wife's and my mother-in-law's iPads to no avail. This is causing real problems as she is not technically literate and believes that it is her fault.

After upgrading to iOS 14.4 in my Iphone 6s, Facetime stopped working. when i activate and try registering my phone number, i get an error "an error occurred during the activation. Try Again". I have tried multiple troubleshooting steps following the tech community thread, but no luck. can i get a solution here?

Same here - have been working with Apple for a month and they haven't come up with a fix for the software.

Sounds like what's going on with many of us. Apple just released an update - 12.5.1 - wonder if it's going to fix this FT crashing problem.

I dont see new update ,14.4 has the same problem to connect ipad to face time , it does not connect

I am having the same issue after updating my iPhone 7 software to 14.4 I can no longer face time or what's app video calling. This is getting annoying