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My iPad’ Activation lock is linked with my ID which is my old email address. Unfortunately I have forgotten my password and when they try to help with me changing the password they send a link to my old email account which I no longer have. Help

My IPad activation lock is on and I need my Apple ID and password to get back into my IPad. Unfortunately my Apple ID is my old email address which I no longer have. I do not remember my old password so they tell me to change the password a they will send the link to my email account for that IPad. So they send a link to an account I can’t access.

Need Help.

iPad 2 3G

Posted on Oct 1, 2020 9:58 AM

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3 replies

Oct 1, 2020 10:06 AM in response to Barabooband

Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.


If you are the owner of the AppleID that previously activated the device - and you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com


My iPad’ Activation lock is linked with my ID which is my old email address. Unfortunately I have forgotten my password and when they try to help with me changing the password they send a link to my old email account which I no longer have. Help

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