You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple tv model a1625 wont update

Ive brought a second hand apple tv and pit it on wont let me put apps on or do any updates

Apple TV HD, tvOS 9

Posted on Oct 1, 2020 10:13 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 1, 2020 12:18 PM

This would be a 4th gen. The previous user should have restored it so you could set it up as new. I assume they included the remote, which would be needed to set it up. If you are unable to get to the main menu screen then you will need to connect it to your computer so you can restore it (see below)


  • If you have an Apple TV HD and a PC with iTunes or a Mac with macOS Mojave or earlier:Disconnect the power and HDMI cables from Apple TV. Connect one end of a USB-C cable (sold separately) to Apple TV and the other end to your computer. Open iTunes on your computer, select Apple TV in the Source list, then select Restore. If that doesn’t work, contact Apple TV Support.
  • If you have an Apple TV HD and a Mac with macOS Catalina or later: Disconnect the power and HDMI cables from Apple TV. Connect one end of a USB-C cable (sold separately) to Apple TV and the other end to your computer. Open the Finder on your computer, select Apple TV in the sidebar, then select Restore. If that doesn’t work, contact Apple TV Support.






1 reply
Question marked as Top-ranking reply

Oct 1, 2020 12:18 PM in response to Lloyd2232

This would be a 4th gen. The previous user should have restored it so you could set it up as new. I assume they included the remote, which would be needed to set it up. If you are unable to get to the main menu screen then you will need to connect it to your computer so you can restore it (see below)


  • If you have an Apple TV HD and a PC with iTunes or a Mac with macOS Mojave or earlier:Disconnect the power and HDMI cables from Apple TV. Connect one end of a USB-C cable (sold separately) to Apple TV and the other end to your computer. Open iTunes on your computer, select Apple TV in the Source list, then select Restore. If that doesn’t work, contact Apple TV Support.
  • If you have an Apple TV HD and a Mac with macOS Catalina or later: Disconnect the power and HDMI cables from Apple TV. Connect one end of a USB-C cable (sold separately) to Apple TV and the other end to your computer. Open the Finder on your computer, select Apple TV in the sidebar, then select Restore. If that doesn’t work, contact Apple TV Support.






Apple tv model a1625 wont update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.