I just upgraded from a series 2 to a series 6 Apple Watch. The brand new s/m band will not click in the watch face. The large clicks in as does the latch/prong side. I’ve tried other bands and they all click. I tried the troubleshooting advice offered by Apple. No luck. Is something wrong with the small medium band?
Apple Watch
Hi Applejacki,
Thanks for coming to Apple Support Communities for help today with your new Apple Watch and band. It sounds like your S/M band isn't fitting the watch.
Have you seen this article? Change your Apple Watch band
"Make sure that you use a band that corresponds to your Apple Watch case size. You can use a band that's designed for Apple Watch (1st generation) and Apple Watch Series 1, 2, and 3 with Apple Watch Series 4 and later and Apple Watch SE as long as the sizes are compatible. Bands for 38mm and 40mm cases are compatible with each other, and bands for 42mm and 44mm cases are compatible with each other."
If the issue continues, the Watch would need to be inspected. In that case, please Contact Apple Support.
Have a fantastic day!
IT’S THE BAND THAT CAME WITH THE WATCH FROM APPLE! Seems you did not read my concern carefully. OR you used some kind of pre-written FAQ answer. I returned the WHOLE $400+ watch. Come on Apple... quality control??? Your own band did not CLICK.
Who are you yelling at? This is a user-to-user technical support site operated by Apple, no executives are here. And if you read the reply far enough it said to Contact Support and gave a link for it. You could have contacted support with that link and just swapped out the band.
Do you know of someone who has a 0% defect rate on new products?
Won’t be using this type of support again. It’s rather useless. Peace out.
Band won’t click in
