Device not found error message and photo files can't transfer when connecting iPhone 11Pro to Dell XPS15

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Level 1

8 points

Device not found error message and photo files can't transfer when connecting iPhone 11Pro to Dell XPS15

When I plug in iPhone 11Pro to Dell XPS15 PC, the error message says through auto-pop-up Photos: "We're having trouble connecting. " (Phone is unlocked and open to All Photos.) I have gone through File Explorer and opened each of the phone's DCIM folders: 100Apple (425 files), 100Cloud (7 files), and I have successful dragged and dropped these onto a hard drive.

However, 101Apple has 685 files, but only 645 can be copied/pasted, dragged/dropped.

And on 102Apple folder, the phone shows 516 files, but the backup only shows 122.

All files appear to be on iCloud. However, when I download from iCloud, the images are tiny (500KB rather than 5 MB.

I downloaded iTunes because I was told I could use that to transfer original files, but I have been unable to find instruction on how to use that.

Earlier (like maybe March 2020), I was able to simply plug my phone into my desktop and upload all images from my iPhone full res.

I need them at full res. Initially, I had the phone set to Optimize, and have now set it to Download and Keep Originals.

iCloud is enabled on both laptop and phone.

Still, nothing is working properly and I need help, please.

iPhone 11 Pro, iOS 14

Posted on Oct 1, 2020 3:43 PM

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Answer 1

Akadak Author

Level 1

8 points

Oct 7, 2020 9:48 PM in response to karina184

Thanks for your response. Yes, I have the latest version of iCloud for Windows. I have also already read both articles you note, along with lots of other articles on multiple sites. The bottom line remains: I can't directly import full res files from the phone onto my PC.

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Answer 2

karina184

Community Specialist

Oct 7, 2020 11:46 AM in response to Akadak

Hey Akadak,

It sounds like you have a concern with photos not uploading when using iCloud for Windows.

Make sure iCloud for Windows is updated by following the steps under "Update your version of iCloud for Windows" here: Set up and use iCloud for Windows - Apple Support. This resource can also help: Get help using iCloud for Windows - Apple Support. You can ensure the requirements are met using that resource as well.

You mentioned syncing as well, you can import pictures by using these steps: Transfer photos and videos from your iPhone, iPad, or iPod touch - Apple Support.

Cheers.

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Device not found error message and photo files can't transfer when connecting iPhone 11Pro to Dell XPS15

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