You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

no sound with new 4k apple tv

Hi,

I have old tv 8-9 years old,

I had Apple TV for few years but today I bought new 4k Apple TV and when I connect to tv I don't have any sound.

I bought new cable as well still no sound.

Picture is perfect


any idea why is not working ?

Posted on Oct 2, 2020 11:36 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 2, 2020 12:40 PM

If you use your TV speakers for audio, then set your Apple TV audio format to stereo.

If you use a surround sound setup with optical cable, then set your Apple TV audio format to Dolby Digital 5.1.


Apple TV has three audio formats:

  • Automatic “Best quality”: PCM Multichannel, up to 7.1
  • Dolby Digital 5.1: compressed surround sound, downmixed from the source audio
  • Stereo: PCM uncompressed two channel audio, downmixed from the source audio


Use option (2) or (3) as applicable, when the first/default isn’t supported by your equipment.

1 reply
Question marked as Top-ranking reply

Oct 2, 2020 12:40 PM in response to Kasia34

If you use your TV speakers for audio, then set your Apple TV audio format to stereo.

If you use a surround sound setup with optical cable, then set your Apple TV audio format to Dolby Digital 5.1.


Apple TV has three audio formats:

  • Automatic “Best quality”: PCM Multichannel, up to 7.1
  • Dolby Digital 5.1: compressed surround sound, downmixed from the source audio
  • Stereo: PCM uncompressed two channel audio, downmixed from the source audio


Use option (2) or (3) as applicable, when the first/default isn’t supported by your equipment.

no sound with new 4k apple tv

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.