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I was watching an episode of the series Tehran on my iPad lost its connection and I ended up closing Apple TV+. Now when I open Apple TV+ it just says your library is empty on a white screen when you download movies they will show up in your library here there’s nothing else showing up anywhere on the screen.
iPad, 13
Hello afosawips.
Welcome to Apple Support Communities. We understand that when you were watching an episode of Tehran on your iPad that you lost connection. Once you restarted the Apple TV+ app that the app was blank. We’re happy to help.
Please use the steps here to ensure that your iPad is connected to your Wi-Fi network: If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support Please use the steps here to restart your iPad: Restart your iPad - Apple Support Are you able to use the Apple TV+ app as expected?
Let us know the results.
Take care.
Hello afosawips.
Welcome to Apple Support Communities. We understand that when you were watching an episode of Tehran on your iPad that you lost connection. Once you restarted the Apple TV+ app that the app was blank. We’re happy to help.
Please use the steps here to ensure that your iPad is connected to your Wi-Fi network: If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support Please use the steps here to restart your iPad: Restart your iPad - Apple Support Are you able to use the Apple TV+ app as expected?
Let us know the results.
Take care.
Yes, cold restart refreshed the Apple TV screen. Live & Learn. Thanks
Hello afosawips.
We’re glad to hear that it is working as expected.
Take care.
Your library is empty when I try to open Apple TV+
