mbp 2012 stuck at start page

I have a macbook pro 2012 13 inch, been a while since I last used it and when I tried to open it, it was stuck at start page (the one where I input my password) and now it is not responding what can I do?

MacBook Pro

Posted on Oct 3, 2020 10:36 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 4, 2020 1:16 AM

Check if you can boot to safe mode.

How to use safe mode on your Mac - Apple Support

Note: Safe mode prevents your Mac from loading certain software as it starts up, including login items, system extensions not required by macOS, and fonts not installed by macOS. It also does a basic check of your startup disk, similar to using First Aid in Disk Utility. And it deletes some system caches, including font caches and the kernel cache, which are automatically created again as needed.

2 replies
Question marked as Top-ranking reply

Oct 4, 2020 1:16 AM in response to Elizalde_06

Check if you can boot to safe mode.

How to use safe mode on your Mac - Apple Support

Note: Safe mode prevents your Mac from loading certain software as it starts up, including login items, system extensions not required by macOS, and fonts not installed by macOS. It also does a basic check of your startup disk, similar to using First Aid in Disk Utility. And it deletes some system caches, including font caches and the kernel cache, which are automatically created again as needed.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

mbp 2012 stuck at start page

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.