Ive Have tried all ways to restart my phone 11. it still has solid black colour with an apple icon.

How do I get my phone to turn on and restore all setting because its just showing the solid black screen with the apple sign.

iPhone 11 Pro Max, iOS 13

Posted on Oct 3, 2020 11:01 PM

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Question marked as Top-ranking reply

Posted on Oct 3, 2020 11:05 PM

1) Try and Force Restart your iPhone exactly as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF). 

(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

(3) If that does not help your phone might need service ➔  Contact Apple for support and service - Apple Support


Axel F.

1 reply
Question marked as Top-ranking reply

Oct 3, 2020 11:05 PM in response to gugu194

1) Try and Force Restart your iPhone exactly as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF). 

(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

(3) If that does not help your phone might need service ➔  Contact Apple for support and service - Apple Support


Axel F.

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Ive Have tried all ways to restart my phone 11. it still has solid black colour with an apple icon.

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