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Child account is not created

I am trying to create my second child account for my older son. Although I have already created a successful account for my daughter when trying to create the second account on the last step of agree on term and conditions i get the following error:

Cannot Create Account

Error Description not available


Please assist

Posted on Oct 5, 2020 5:12 AM

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Question marked as Best reply

Posted on Oct 5, 2020 6:37 AM

Restarting and trying again has worked for some people. Can you try using another device/computer?


If necessary, contact Apple ID Support for assistance.  See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  


Get Support          Work through the screens to get a chat option. You may have to pick a slightly different problem.


Apple Support schedule phone call


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.

1 reply
Question marked as Best reply

Oct 5, 2020 6:37 AM in response to GeorgiaHD

Restarting and trying again has worked for some people. Can you try using another device/computer?


If necessary, contact Apple ID Support for assistance.  See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  


Get Support          Work through the screens to get a chat option. You may have to pick a slightly different problem.


Apple Support schedule phone call


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.

Child account is not created

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