You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Ohheyrach Author

Level 1

4 points

Having the update issue with a new watch

I just purchased a new Apple Watch series 3 and when I started the pairing process it tells me to install The update. When I go to install the update I’m fully connected to wifi and it downloads and gets to the preparing stage and then only loads to a certain point. I have tried two different wifi connections in different locations. Also resetting my network settings millions of times. Manual pairing and the standard way. I cannot get any further than this point in the photo attached. I’ve followed all of the instructions please help!!!

Apple Watch

Posted on Oct 5, 2020 9:54 AM

Top-ranking reply

sberman

Level 10

268,365 points

Posted on Oct 5, 2020 1:47 PM

Once the “preparing” phase completes, as the last paragraph in your screenshot states, your Apple Watch must be on its charger, charged to at least 50%, and in range of your iPhone connected to Wi-Fi.

View in context

Having the update issue with a new watch

Similar questions