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I desperately need help with a device I purchased for my parents. Someone they asked help to set it up put some apple ID and pwd that we have no idea now somehow we have lost it. And now it has been 2 years we have tried everything to recover

PLEASE SOMEONE MAKE THIS IPAD WORK FOR ME

Posted on Oct 6, 2020 3:57 AM

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Posted on Oct 6, 2020 8:01 AM

If you are the original owner, contact Apple. Apple can remove the Activation Lock if provided the required paperwork. Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)


Genius Bar Reservation and Apple Support Options - Apple.    


or contact Apple ID Support. 


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.



1 reply
Question marked as Best reply

Oct 6, 2020 8:01 AM in response to manju273

If you are the original owner, contact Apple. Apple can remove the Activation Lock if provided the required paperwork. Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)


Genius Bar Reservation and Apple Support Options - Apple.    


or contact Apple ID Support. 


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.



I desperately need help with a device I purchased for my parents. Someone they asked help to set it up put some apple ID and pwd that we have no idea now somehow we have lost it. And now it has been 2 years we have tried everything to recover

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