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I keep loosing wifi connection on my iPhone 7 the WIFI symbol is shown but no connection. I have followed some tips such as rebooting the phone wifi system entering the router password etc. It seems to reconnect for a while and then looses the signal. Again the wifi symbol is shown. I have another iPhone 8 and that works ok. In addition the iPhone 7 also seems to get hot! Are the two problems interconnected?
Help please?
iPhone 7
Hi geomoore,
Thanks for getting back to us with those additional details. We understand that Wi-Fi seems to be connected on your iPhone 7 but it's not. Let's continue working on this issue together.
To get started, please disable Bluetooth, and test the issue again. Then disable LTE in Settings > Cellular, and test.
The next step we would like to try is, resetting your network settings. You can do this by going to: Settings > General > Reset > Reset Network Settings. Keep in mind, this also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.
Please let us know if this helps. Best regards.
Hi geomoore,
Thanks for getting back to us with those additional details. We understand that Wi-Fi seems to be connected on your iPhone 7 but it's not. Let's continue working on this issue together.
To get started, please disable Bluetooth, and test the issue again. Then disable LTE in Settings > Cellular, and test.
The next step we would like to try is, resetting your network settings. You can do this by going to: Settings > General > Reset > Reset Network Settings. Keep in mind, this also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.
Please let us know if this helps. Best regards.
Hello geomoore,
Welcome to Apple Support Communities. We understand that you're having issues maintaining Wi-Fi connection on your iPhone 7, and we'd be happy to look into this with you.
Which iOS version is currently running on your iPhone 7? Settings > General > About.
iOS 14.0.1 was recently released, so if you haven’t updated to that, let’s do so now.
How to back up your iPhone, iPad, and iPod touch
Update your iPhone, iPad, or iPod touch
In addition, under Settings > Battery > Battery Health, please let us know what the battery reports for maximum capacity and peak performance.
We'll be looking forward to your response. Cheers!
Hello geomoore,
Thanks for that info and for choosing the Apple Support Communities. It looks like the provided steps help temporarily with the issue you're having wit Wi-Fi on your iPhone.
Next, please follow the steps in the following link to make sure your network configuration meets Apple’s recommendations:
Recommended settings for Wi-Fi routers and access points
If you're unsure how to make those configuration changes, please contact your Internet Service Provider.
If you're still having this issue, please contact Apple for further assistance:
Thank you for using Apple Support Communities. Have a nice day.
Hi bailier
I’m running iOS 14.0.1 and the battery is 100%
The WiFi problem is intermittent all my other apple devices are working ok no problem.
hi chris
thank you it seems to have done the trick for now. My phone works ok for 24 hrs and then the same problem comes back.
appreciate your and the community's help
regards
geomoore
iPhone 7 Intermittent Loss of WIFI
