Touch Bar shows virtual ESC and CLOSE (X) buttons on am MBP with physical ESC key

Since buying the newer MBP with physical ESC I started experiencing this issue: at some point (randomly) the touch bar would display a "close" (X) virtual key and ESC key instead of the row of function keys (or app controls) and you have to hit the (X) button to close this empty line with a virtual ESC on it. See the photo attached.

I searched everywhere to turn it off / disable / reconfigure to no avail.


Normally it shows the row of FN buttons but dozens of times a day, especially after unlocking the screen it craps out with this nonsense (see below).

Any ideas?


UPDATE: I managed to reproduce it pretty easily: lock your MBP, then unlock it and switch from one app to another: touch bar will "flicker" and switch to this weird mode. Sometimes you don't even have to switch the apps, it will switch to that mode by itself upon unlocking. See the video: https://youtu.be/r2xvUrFdqq4




MacBook Pro with Touch Bar

Posted on Oct 6, 2020 12:12 PM

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Posted on Oct 12, 2020 12:42 PM

I found the issue: it is related to an app called BetterTouchTool. Once I stop the app, the issue disappears. So I will have to contact the developer to figure out what I should do about it.

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4 replies

Oct 12, 2020 10:28 AM in response to fr33s7yl0r

Hey there fr33s7yl0r,


We understand you're seeing an extra escape button on your Touch Bar next to the physical one. We'll be happy to help.


To begin, we'd recommend a standard restart if you haven't done one already.


Afterwards, we'd recommend a couple resets: SMC and NVRAM. Reference the links below.

How to reset the SMC of your Mac

Reset NVRAM or PRAM on your Mac


And if it still happens, reach out to Apple directly using this link: Get Support


We hope this helps. Cheers!

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Touch Bar shows virtual ESC and CLOSE (X) buttons on am MBP with physical ESC key

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