Series 5 watch restarting

My Apple Watch series 5 keeps restarting itself. It will randomly shut Itself off and then restart on it’s on. It seems to have started with the last update. Any ideas on how to fix it?

Apple Watch Series 5, watchOS 6

Posted on Oct 6, 2020 6:01 PM

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Question marked as Top-ranking reply

Posted on Dec 21, 2020 10:03 AM

RESOLVED: I updated to 7.2, the issue continued to occur. My eureka moment was to erase (again for the millionth time) but while on 7.2 - worked like a charm. Haven’t had the issue since. Try erasing and setting up as new one more time!

62 replies

Oct 12, 2020 12:09 PM in response to JeepChic14

Hey JeepChic14,


It sounds like you're having an issue with your Apple Watch restarting unexpectedly. We can understand wanting to get that resolved. We want to help.


First, we'd recommend checking for and installing any updates that may be available for your Apple Watch and paired iPhone:


Update your Apple Watch


Update your iPhone, iPad, or iPod touch


We'd also recommend restarting both your Apple Watch and iPhone if you haven't already to see if that helps:


Restart your iPhone


How to restart your Apple Watch


Thanks!

Nov 19, 2020 10:01 AM in response to terencegibson

The battery issue you’re experiencing is also an issue that comes with the constant rebooting since OS7. I also have an Apple Watch 5 and it seems they only have an update to fix the issues with Apple Watch 3. My watch was first replaced and then it still does it with the replacement watch, there’s no scratches or anything on my screen because it’s always had a case. They said they couldn’t figure out what was wrong. It’s definitely the software or either a mixture of software/hardware. I haven’t been able to use the watch since I’ve gotten it (1 month after).



[Edited by Moderator]

Nov 19, 2020 12:16 PM in response to terencegibson

Well I have contacted support twice now and both times they had me erase my watch and set it up as new and do updates!! It will work great for a day and then back to resetting!! The last time they did a diagnostics test and informed me that the watch has never reset.... I have video of it doing it’s thing but the chat help option doesn’t support it.... So wishing that I would’ve purchased the Garmin instead!!

Dec 12, 2020 6:46 PM in response to 3123124123412412341

Well, it appears that my issue is not fixed like I previously thought after the recent update. I wore my watch out today and it started rebooting after a few hours, it’s now been stuck on the Apple logo for a couple of hours. As I previously stated before, my watch hasn’t worked almost since I purchased it (about 9-10 months or so ago) and if the issue isn’t fixed after Christmas, then I’m suing. This is really being neglected and getting out of hand. Watch 5

Dec 14, 2020 11:49 AM in response to JeepChic14

I have the same issue. Watch keeps "rebooting" all the time (going to the apple logo), it's killing the battery and ankles the watch unusable at this point.


I've done all the usual, updated to latest on watch phone, restarted phone, restarted watch. Deleted watch and re-added.


This has been going on ever since the release of Watch Os 7. Once in a while I get a stable watch and it seems that the problem is more acute when the battery is getting low but that might be a false positive. Today, full charge and after 3 hours, I've seen the main screen for a literal 5 seconds. Now I'm seeing the 10% power reserve and it keeps vibrating my wrist at each reboot.


Beyond frustrated and annoyed at this point, especially when we keep getting the same troubleshooting crap and there is no acknowledgement of the problem.

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Series 5 watch restarting

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