iPad is still associated with another account

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iPad is still associated with another account

I have an iPad (6th gen, latest updates) that was originally used with my wife's account by our kids. As they grew a bit older we created accounts for them and I added their accounts under my "Family sharing" account.

I logged my wife out of the iPad/App store and logged my daughter's account instead. In iCloud the iPad is not shown under my wife's devices anymore as well.

However I noticed 2 things:

If I am updating apps, even with my daughter's account being the one logged in, I am still challenged to authenticate with my wife's account
In settings, in the Apple ID view, the button to sign out is disabled with a message "Sign out is not available due to restrictions"

Do I need to erase the iPad completely to make it forget my wife's account from it? What about the apple id sign out button?

iPad (6th gen) WiFi

Posted on Oct 7, 2020 1:52 AM

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Answer 1

LotusPilot

Level 10

302,252 points

Oct 7, 2020 1:58 AM in response to pablofromwellington

Simply signing-out of iCloud doesn’t sign-out of all other Apple Services - or remove association with the AppleID account that activated the device.

If transferring the device to a new user, it is recommended that you follow this process to properly prepared it. The process ensures that all sensitive data is erased and - crucially, the Activation Lock and association with an AppleID account is removed:

What to do before you sell, give away or trade in your iPhone, iPad or iPod touch – Apple Support

One prepared, the new user can set-up the iPad “as new” from the initial Hello screen.

I hope this information and guidance proves to be helpful in resolving any difficulties.

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iPad is still associated with another account

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