Macbook pro blank screen and only ESC key lights up
Hi,
My daughter has a Macbook pro 13" from 2019.
A couple of days ago, it started to fail with a suddenly black screen and only the ESC key is bright. If the Caps luck key is pressed the diode turns on and off, so maybe it´s "only" a very very dark screen, we are seeing here.
Forcing af power off by holding the power button down does not help, nor do a nvram reset or smc reset. What do fix the issue "for a while" is the following:
- Boot laptop with command+R (still with a blank/dark screen)
- Wait 1 or 2 minuttes
- Close lid/monitor and open it again right after
- Now the screen shows the recovery boot menu and says something about forgot password
- Cancel and choose start disk. Enter the encryption password and reboot
- Laptop boots up normal
This happened 3 times the last week.
Currently i do not know what OS version, she is running, but any clue if this is a software bug or hardware **g?
Regards
Robert