Macbook pro blank screen and only ESC key lights up

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Macbook pro blank screen and only ESC key lights up

Hi,

My daughter has a Macbook pro 13" from 2019.

A couple of days ago, it started to fail with a suddenly black screen and only the ESC key is bright. If the Caps luck key is pressed the diode turns on and off, so maybe it´s "only" a very very dark screen, we are seeing here.

Forcing af power off by holding the power button down does not help, nor do a nvram reset or smc reset. What do fix the issue "for a while" is the following:

Boot laptop with command+R (still with a blank/dark screen)
Wait 1 or 2 minuttes
Close lid/monitor and open it again right after
Now the screen shows the recovery boot menu and says something about forgot password
Cancel and choose start disk. Enter the encryption password and reboot
Laptop boots up normal

This happened 3 times the last week.

Currently i do not know what OS version, she is running, but any clue if this is a software bug or hardware **g?

Regards

Robert

Posted on Oct 7, 2020 4:24 AM

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Answer 1

CarlAVII

Community Specialist

Oct 12, 2020 1:57 PM in response to RVilhelmsen

Hello Robert,

It sounds as though your daughters Mac is booting to a blank screen, but you are able to successfully boot in to macOS Recovery. We know how important it is for your Mac to boot successfully, and you've walked through some great troubleshooting steps thus far.

The following article outlines the specific steps we'd want to complete when facing issues with the display loading to a blank screen.

If your Mac starts up to a blank screen

If you continue to have issues after completing those steps it's recommend to reach out to Apple using one of the available support channels through the Get Support website.

Have a great day!

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Macbook pro blank screen and only ESC key lights up

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