Received e-mail

I want to confirm if that attached photos from received email from apple or from hackers?

For your kind consideration and reply

iPhone 6s Plus, iOS 14

Posted on Oct 7, 2020 7:30 AM

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Question marked as Top-ranking reply

Posted on Oct 7, 2020 9:25 AM

Has you Apple ID email changed when you signed into the Support Community?


Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple emails won't have poor grammar/misspellings. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers . 


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.


Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams.   


Identifying legitimate emails from the iTunes Store.     


Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. Or control - click on the email and select Forward as attachment. Make sure you send it as an attachment to a new email. If you just forward it, it will probably be rejected. You won’t receive a response.


reportphishing@apple.com

8 replies
Question marked as Top-ranking reply

Oct 7, 2020 9:25 AM in response to M_Glall

Has you Apple ID email changed when you signed into the Support Community?


Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple emails won't have poor grammar/misspellings. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers . 


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.


Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams.   


Identifying legitimate emails from the iTunes Store.     


Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. Or control - click on the email and select Forward as attachment. Make sure you send it as an attachment to a new email. If you just forward it, it will probably be rejected. You won’t receive a response.


reportphishing@apple.com

Oct 8, 2020 6:15 PM in response to M_Glall

Sending the emails to Apple may help shut down those scammers, but it won't prevent you from getting scam emails from others in the future.


The best way to protect your account is to note what I posted above about Apple emails and to never use any links in emails that look suspicious. If they tell you to log into your Apple ID, do not use the link they supply. Use the Apple link below.


https://appleid.apple.com/#!&page=signin

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Received e-mail

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