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Logitech 4k Pro magnetic webcam low resolution

I just purchased the Logitech 4k webcam made for the XDR display


I have it plugged into the USB port on the XDR (which is USB 3.1 since I have the W5700x)


I downloaded the Logitech Camera Settings app but it is basic and offers no Preferences and ability to adjust resolution


I made a FaceTime call to a friend on his iPhone XS and he was laughing at the horrible quality of my video


I tried Quicktime and there is no video at all from the camera


I then ran a test on webcamtests.com and received these results:



Has anyone else run into this? Is there a way to adjust the resolution settings?


I appreciate any help - thank you.

Mac Pro, macOS 10.15

Posted on Oct 7, 2020 1:07 PM

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Logitech 4k Pro magnetic webcam low resolution

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