Could not download the identity profile from the Encrypted Profile Service. The credentials within the Device Enrolment profile may have expired.

I am trying to enroll my MacOS for company portal.


Once i install the portal app and allow to install the profile, its giving me below error --


Could not download the identity profile from the Encrypted Profile Service. The credentials within the Device Enrolment profile may have expired.

MacBook Air 13″, macOS 10.15

Posted on Oct 7, 2020 1:59 PM

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Could not download the identity profile from the Encrypted Profile Service. The credentials within the Device Enrolment profile may have expired.

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