Hard to tell you what to fix since you haven't provided much information. If the computer is from 2012 or later, then you can try an Internet Recovery:
Internet/Network Recovery of El Capitan or Later on a Clean Disk
You will need a fast, working Internet connection, preferably, Ethernet. If you must use Wi-Fi, you will be asked to select your network and enter the network password. This procedure will install the original version of macOS that came pre-installed from the factory.
- Restart the computer. Immediately, at or before the chime, hold down the (Command-Option-Shift-R) keys until a globe appears.
- The Utility Menu will appear in from 5-20 minutes. Be patient.
- Select Disk Utility and click on the Continue button.
- When Disk Utility loads select the target drive (out-dented entry w/type and size) from the side list.
- Click on the Erase button in Disk Utility's toolbar. A panel will drop down.
- Set the partition scheme to GUID.
- Set the Format type to APFS (SSDs, only if installing Mojave or Catalina ) or Mac OS Extended, (Journaled.)
- Provide a volume name, usually "Macintosh HD."
- Click on the Apply button, then click on the Done button when it activates.
- Quit Disk Utility and return to the Utility Menu.
- Select Install OS X and click on the Continue button.
If your model is from an earlier year, then you will need the Software Restore DVDs that came pre-installed from the factory.
What to do before you sell, give away, or trade in your Mac
Factory reset of your Mac - Apple Support