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Level 1

6 points

Iphone 11 pro max frozen with apple logo while restarting

just did a normal restart and the phone got stuck to the apple logo and is not restarting, can anyone help how to restart, feeling stranded

iPhone 11 Pro Max, iOS 13

Posted on Oct 8, 2020 7:35 PM

Top-ranking reply

Level 10

149,916 points

Posted on Oct 8, 2020 7:37 PM

1) Try and Force Restart your iPhone exactly as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF).

(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

Axel F.

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