User profile for user: mreubold61
mreubold61 Author
User level: Level 1
12 points

unknow error occurred with Apple ID

I installed Catalina some months ago and have encountered this morning the "unknown error occurred" message once trying to login with my apple id. I have tried different approaches

(eliminate all keychains, some prefs, reboots, changing password from my iPad) without success.

I'm completely locked out of all calendars, contacts, device sharing.. app

store, music –all things icloud related - MacBook Pro (Retina, 13-inch, Late 2016),

2.4 GHz Dual-Core Intel Core i7, macOS Catalina 10.15.6. Any idea how to solve this issue ? Thank you.

MacBook Pro 13″, macOS 10.15

Posted on Oct 9, 2020 1:39 AM

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User profile for user: Eric Root
Eric Root
User level: Level 10
686,075 points

Posted on Oct 9, 2020 10:54 AM

Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Also try the Safe Mode. 


Isolating an issue by using another user account   


Safe Mode - About.       


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin.    


Etrecheck – System Information.      


Web site version if required.  https://etrecheck.com



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Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
686,075 points

Oct 9, 2020 10:54 AM in response to mreubold61

Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Also try the Safe Mode. 


Isolating an issue by using another user account   


Safe Mode - About.       


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin.    


Etrecheck – System Information.      


Web site version if required.  https://etrecheck.com



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unknow error occurred with Apple ID

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