FaceTime dropping on Wifi but not 3G

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Level 1

9 points

FaceTime dropping on Wifi but not 3G

When I use FaceTime on my iPhone7, iPhone SE or iPad every few minutes (10 to 15) the connection fails and after it tries to re-connect for a few seconds it drops completely. My contacts don't have this problem with their other calls, only with me. What can I do, please?

iPhone SE, iOS 12

Posted on Oct 9, 2020 3:19 AM

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Answer 1

Oct 9, 2020 3:20 AM in response to JHKU

Check your WiFi Router / Modem for --> Recommended settings for Wi-Fi routers and access points ...

Connecting to Wifi is first part and then getting connected to Internet is the second

If you are connected to a Wifi, doesn't necessarily mean you are connected to internet. If you are not connected to wifi could be a problem of iPhone settings or Router/Modem Settings
If you are not connected to internet is the sole issue of Router / Modem Settings. Contact you ISP immediately

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Answer 2

JHKU Author

Level 1

9 points

Oct 9, 2020 3:31 AM in response to SravanKrA

Thanks SravanKrA

I am able to connect to the internet through the Wifi and router as normal, with other machines, while on FaceTime, with my iPhone or iPad.

Does that mean it is my router?

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FaceTime dropping on Wifi but not 3G

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