iPhone 7 Plus won’t let me take calls or FaceTime after updating to iOS 14.0.1

I need to know why my iPhone 7 Plus after I did the update to iOS 14.0.1 my phone won’t let me take calls or make calls or FaceTime or head phones? It’s was perfectly fine till I did the update. I can hard reset my phone and it all will work for 30 mins and then it stops and then I factory restart but backed my phone up before and still nothing! Like I can receive phones calls but when I answer them it’s continues to vibrate and no one and I can’t hear and when I call I can’t hear and they can’t either and then FaceTime they can see me but can’t hear me and when I try to use head phones I can’t hear anything all and on videos there’s a video but no sound! And I have had this phone for almost 2 years and it was fine till the update! But I can hard reset and I then I can call and get calls and FaceTime and video and head phones but 30 mins later nothing! So please help me I can’t go buy a new phone please email me back at




[Edited by Moderator]

iPhone 7 Plus, iOS 14

Posted on Oct 9, 2020 2:57 PM

Reply
1 reply

Oct 14, 2020 3:27 PM in response to Amberjones0818

Hey there Amberjones0818,


We understand your iPhone 7 has been having audio issues. You can't hear callers and they can't hear you. We'll be happy to help.


To troubleshoot this, we'll want to use the two articles linked below. The steps are specific to sound output issues and issues with the microphone.


If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker

If the microphones on your iPhone aren't working


However, if it still happens after those steps, it would be best to reach out to Apple Support directly for next steps. Use this link: Get Support


We hope this helps. Cheers!

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iPhone 7 Plus won’t let me take calls or FaceTime after updating to iOS 14.0.1

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