Apple store

Hi I can’t not purchase anything off of apple store. And I have money in my account

iPad, iPadOS 13

Posted on Oct 9, 2020 4:18 PM

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1 reply

Oct 14, 2020 4:18 PM in response to Braydenmann

Hi Braydenmann,


It seems you're trying to make a purchase and we want to help.


Do you have an Apple ID balance that you're trying to spend?

If you have an Apple ID balance, normally you can spend that on the App Store or iTunes Store:

What you can buy with your Apple ID balance - Apple Support


If you're in the United States and you install the Apple Store app, you can also use your balance there.


What is it that you're trying to buy that's not working? Do you get an error when you try to make a purchase?


Let us know and we'll try to help.


Thanks for using the Apple Support Communities.

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