Mac Mail is not learning about Junk Mail

B.W.S. wrote:

1. Hi - despite marking emails that Mac Mail thought were junk, as:

not junk

2. having the sender in my contacts list

3. having the sender as VIP

4. checking I have the correct preference setting

5. starting this all over at least 3 times

Emails still are being classified as Junk.

What else can I do - apart from a 3rd party app?

Thanks

Running on 2013 iMac

Catalina 10.15.7

Junk mail not working

https://support.apple.com/guide/mail/if-junk-mail-filters-arent-working-mlhlp1145/mac

https://support.apple.com/guide/mail/junk-mail-preferences-cpmlprefjunk/mac

https://support.apple.com/guide/mail/reduce-junk-mail-mlhlp1065/mac

Identify and filter junk mail in iCloud - Apple Support

https://support.apple.com/en-in/guide/mail/junk-mail-advanced-settings-cpmlprefjunkadd/mac

https://support.apple.com/en-in/guide/mail/viewing-preferences-cpmlprefview/mac

Mail advanced junk mail settings on Mac - Apple Support

https://support.apple.com/en-in/guide/mail/junk-mail-advanced-settings-cpmlprefjunkadd/mac

B.W.S. wrote:

Thanks for your helpful replies.

I expect on-board Mac apps to work and that I should not have to pay $48 for a 3rd party app to do what Appple says its own app should do.

Am I expecting too much?

Regards

Bryan

Yes, you are expecting too much.

Third party Spam filter is actually much better—because you are making a one time payment— you can expect 99.8% correct. It has one job to do and it does it very well, trainable, excellent customer support. Timely and always free updates with each and every macOS. You will not be disappointed.

I have been using it since 2010 without issue.

I will add it is the best one-time purchase software I ever invested in.

There are other options: https://clean.email/best-email-spam-filter-services

You want to file your complaint— submit your Apple Feedback http://www.apple.com/feedback 

B.W.S. wrote:

Thanks Leroy

I've already tried all of that and Mail is still treating some emails as junk and not learning.

Any other thoughts please?

Regards

Bryan

yes

If Junk mail is not working for you as expected you can turn it off in Mail>Preferences.

You have the option of installing a third party spam filter. ex.

https://c-command.com/spamsieve/

If an email server that processes the messages enroute marks the messages as spam, then Mail will Trust those headers. Have you disabled that setting in the Junk preferences?