Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Data recovery after unexpected crash

My mac crashed today, and it is as if it reverted back to October 2. Every single file (including backups/saved states/iCloud files) between October 2 and today (October 10) has been deleted. Anyone know if this is something that can be fixed or am I completely screwed?


Running: macOS Mojave version 10.14.6


Tried booting up in safe mode, and every time, I just had a frozen screen.

No other issues with mac besides the random time jump.

No, I don't have an offline backup saved. I do that once a month usually, so the backup I have offline is Sep 30.

MacBook Air 13″, macOS 10.14

Posted on Oct 10, 2020 6:41 AM

Reply
Question marked as Best reply

Posted on Oct 10, 2020 7:00 AM

tfkkl wrote:

My mac crashed today, and it is as if it reverted back to October 2. Every single file (including backups/saved states/iCloud files) between October 2 and today (October 10) has been deleted. Anyone know if this is something that can be fixed or am I completely screwed?

Running: macOS Mojave version 10.14.6

Tried booting up in safe mode, and every time, I just had a frozen screen.
No other issues with mac besides the random time jump.
No, I don't have an offline backup saved. I do that once a month usually, so the backup I have offline is Sep 30.



Use Time Machine to restore deleted files or older files - Apple Support https://support.apple.com/en-us/HT209152

Similar questions

4 replies
Question marked as Best reply

Oct 10, 2020 7:00 AM in response to tfkkl

tfkkl wrote:

My mac crashed today, and it is as if it reverted back to October 2. Every single file (including backups/saved states/iCloud files) between October 2 and today (October 10) has been deleted. Anyone know if this is something that can be fixed or am I completely screwed?

Running: macOS Mojave version 10.14.6

Tried booting up in safe mode, and every time, I just had a frozen screen.
No other issues with mac besides the random time jump.
No, I don't have an offline backup saved. I do that once a month usually, so the backup I have offline is Sep 30.



Use Time Machine to restore deleted files or older files - Apple Support https://support.apple.com/en-us/HT209152

Oct 10, 2020 7:51 AM in response to tfkkl

tfkkl wrote:

all Time Machines backups deleted with the rest of the files.


You can not make data magically re-appear —Use an alternative backup to restore your data.


If you do not have one, then you may come to realize your backup strategy is inadequate—do not wait for a catestrophic failure to get the 'backup religion.'



3-2-1 Backup Strategy: three copies of your data, two different methods, and one offsite.


—Boot clone https://discussions.apple.com/docs/DOC-10081

—How to use Time Machine to back up or restore your Mac: https://support.apple.com/en-us/HT201250

—Use DiskUtility Restore feature https://support.apple.com/guide/disk-utility/restore-a-disk-dskutl14062/mac

note: >System Preferences>Security & Privacy >Privacy>Full Disk Access

unlock the padlock, press the + button and add Disk Utility

Data recovery after unexpected crash

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.