SMC not resetting

shiraax wrote:

Hi everyone. I have a MacBook Pro 2016. This is the second time where the battery icon says it's full now and charging (the lightning bolt) without being plugged in, and some of the charging ports don't work. As of now, the battery icon loses the fullness icon, and just has the lightning bolt. The last time I got support, I was walked through resetting the NVRAM, PRAM, and SMC. Eventually, resetting the SMC worked. However, despite multiple attempts, none of these have worked. Please help! I rely on this computer to get me through school.

https://discussions.apple.com/content/attachment/0fcfb98a-a574-4084-b70e-b1f4dab62ad5

https://discussions.apple.com/content/attachment/da1b0110-20b2-42e8-a0ec-bb93e580400a

ref: resetting the SMC https://support.apple.com/en-us/HT201295

Hold the option key and click on the BATT icon in the upper right menu bar—what is the Condition?

Anything but Condition : Normal needs to be serviced.

https://support.apple.com/mac/repair/service

see if you qualify:

13-inch MacBook Pro (non Touch Bar) Battery Replacement Program- October 2016 and October 2017

https://support.apple.com/13inch-macbookpro-battery-replacement

15-inch MacBook Pro Battery Recall Program- September 2015 and February 2017

https://support.apple.com/15-inch-macbook-pro-battery-recall

Run the Apple Diagnostics.

See if your laptop qualifies for this free Apple battery replacement program:

https://support.apple.com/13inch-macbookpro-battery-replacement

FYI, here is the current list of publicly acknowledged free repair programs for various Apple products (some products have multiple programs):

https://support.apple.com/service-programs